Our engineers often put themselves in the shoes of our end-users, looking for ways to make our products easier to use so customers can extract data instantly and accurately. When we built this new feature into our affordability module, we focused on making our existing products even more efficient for clients.
With this update, you can now extract personal information through a customer’s online banking login journey. After a successful login, Gathr pulls personal details exactly as they appear on the customer’s banking profile, ensuring you’re working with the most up-to-date and accurate information available.
No more relying on outdated user profiles or asking customers to manually enter information. You can now pre-populate or verify customer data automatically, helping you improve onboarding, run accurate affordability and KYC checks, and streamline your customer workflows with confidence.
Why should it matter for your business?
Using Personal Information means you can reduce friction for your customers while improving your own operational efficiency. You get clean, verified data directly from the bank, speeding up decision-making while reducing manual input, errors, and drop-offs in your customer journeys. It’s a smarter way to ensure your business operates with the most accurate data, giving you confidence in every engagement.
Who is going to use it and how?
This new feature is designed for businesses that need accurate, up-to-date customer data at critical touchpoints. Here’s how different teams can use it:
- Lending and affordability decision-making: Instantly verify customer identities and prefill affordability checks with accurate, bank-verified details, speeding up loan approvals while reducing risk.
- Customer onboarding: Remove friction in your onboarding journey by auto-populating forms with verified personal information, reducing manual errors and drop-offs.
- Collections: Improve your right-party contact rates by accessing the most current, verified contact details, helping your team connect with customers faster and more reliably.
- Customer engagement: Keep your CRM data clean and up to date, allowing your marketing and engagement campaigns to reach the right customers with the right message, improving conversion and retention rates.
How does this work?
- Customers complete an Online Login session using Gathr’s Consumer Affordability module.
- Once the login is complete, verified personal details are pulled directly from the customer’s bank profile.
- You receive a webhook notifying you that the personal information is ready to collect.
- Retrieve the customer’s verified details and seamlessly integrate them into your onboarding, affordability, or customer engagement processes.
👤 What information can you pull?
- Full name
- ID number
- Date of birth
- Address
- Contact number
- Email address
- Gender
- Marital status
- Title
🏦 Field availability by bank
Field availability varies by bank. You can view the full breakdown of which fields are available per bank in our API Documentation.