Inaccurate contact details = Lost Revenue. Here’s why.
If you’ve ever struggled to reach a customer whose contact details seem to lead nowhere, you’re not just hitting a dead end – you’re missing out on critical payment follow-ups, customer touchpoints, and revenue recovery.
Which is why a phone number verification solution like ours is a no-brainer.
In an era where SIM swap fraud is up by 40% in South Africa, and phone number churn is a daily challenge, businesses are losing touch (and loads of mooola) with customers, and with that, losing revenue. Whether you’re trying to collect on outstanding payments, deliver a service update, or verify an identity, outdated contact data throws a wrench into the works.
That’s why we built Contactability.
What is Contactability?
Contactability is Gathr’s newest solution that enables real-time phone number collection and verification – powered by reliable data sources and seamlessly integrated via API.
With just an ID number, you can:
- Retrieve up-to-date mobile, work, and alternative contact numbers
- Verify which numbers are still in use
- Get a snapshot of associated contact details, including email addresses and physical addresses
- Flag suspicious changes for fraud prevention
- Automate the whole process via batch uploads or real-time lookups
In short, you’ll know who to call, when to call, and which number to use.
🔍 Breakdown of the Contactability Solution
1. Data Retrieval & Verification
Pulls and verifies contact numbers from trusted data sources—ensuring you’re working with clean, accurate records.
2. Contact Prioritisation & Activity Analysis
Rates each contact number based on when it was last used and flags inactive or outdated numbers to help you focus your outreach.
3. Real-Time Updates & API Integration
Keeps your records up to date by automatically detecting changes in contact information and flagging suspicious updates to help prevent fraud.
Why it matters
âś… Fewer failed calls. Reach customers the first time, with accurate numbers.
âś… Better debt recovery. Boost your ability to engage with customers who are slipping through the cracks.
âś… Smarter fraud detection. Spot red flags in real time.
âś… Improved customer service and marketing. Personalise communication with fresh, reliable contact data.
How it works
- Input an ID number
- Retrieve historical and current contact data
- Get a clear match summary – including contact types, match strength, and associated individuals
You’ll also get notifications when contact details change, helping you stay one step ahead—without manual intervention.
Built for speed, scale, and security
Whether you’re running high-volume batch checks or live lookups on your platform, the Contactability API plugs in easily to deliver results in seconds. It’s designed to scale with your business, and can be paired with other Gathr tools for a deeper customer profile – including ID verification, account ownership checks, and affordability scoring.
